Dental Practice Case Study
An AI receptionist that books appointments, answers patient questions, and sends automated follow-ups — reducing no-shows and freeing up front desk staff.
Dental practices lose revenue every time a patient doesn't show up or a new patient call goes to voicemail. Front desk staff are overwhelmed juggling phones, check-ins, and insurance.
We built BrightSmile AI — an always-on AI receptionist that handles appointment scheduling, patient inquiries, and automated reminders.
Website-embedded chatbot that answers common patient questions (insurance, services, hours), describes procedures, and guides patients to book appointments.
ElevenLabs voice agent that answers phone calls, checks availability, and books appointments. Professional and warm — patients can't tell it's AI.
SMS and email reminders at 48h, 24h, and 2h before appointments. Patients can confirm, reschedule, or cancel with a single reply.
Chatbot collects insurance information, medical history basics, and appointment preferences before the first visit — saving 15 minutes of front desk time per patient.
Our front desk used to be a bottleneck. Now BrightSmile AI handles the routine calls and our staff focuses on patients who are actually in the office.